Refund Policy

Our Refund Policy

At PHP Services, we strive to provide the highest quality services to our clients. We understand that sometimes circumstances may require a refund request. This policy outlines the conditions under which refunds are granted for our services.

Refund Eligibility

Refunds are available under the following circumstances:

• Service Not Rendered: If we fail to deliver the agreed-upon service
• Technical Issues: If service cannot be accessed due to technical problems on our end
• Duplicate Payment: If you were charged multiple times for the same service
• Cancellation During Cooling-off Period: Within 14 days of purchase for certain services

Non-Refundable Services

The following services are generally non-refundable once work has commenced:

• Custom web development projects after requirements have been finalized
• Digital marketing campaigns that have been launched
• Consultation services that have been provided
• Custom graphics and design work that has been delivered
• SEO services after strategy implementation
• Any service where work has substantially begun

Refund Process

Follow these steps to request a refund:

Refund Timeline

Here's what to expect after your refund is approved:

Partial Refunds

In some cases, partial refunds may be granted:

• If only part of the service was delivered
• If there were minor issues that didn't substantially affect service quality
• If the service was significantly different from what was promised
• At the discretion of PHP Services management

Service Cancellation

You may cancel ongoing services according to the following terms:

• Monthly services: Cancel anytime with 30 days notice
• Project-based services: Cancel before work commences for full refund
• Annual contracts: Subject to early termination fees as per agreement
• Custom development: Cancellation terms specified in project contract

Dispute Resolution

If you're unsatisfied with our refund decision:

• Contact us to request a review by a senior manager
• Provide any additional evidence or documentation
• We will conduct a thorough review within 10 business days
• If still unresolved, we may involve a third-party mediator

Policy Changes

We reserve the right to modify this refund policy at any time. Changes will be effective immediately upon posting to our website. Your continued use of our services after any changes constitutes acceptance of the modified policy.

Contact Us

For refund requests or questions about this policy, please contact us:

Please include your order number, date of purchase, and detailed reason for your refund request when contacting us.